At Mrs. G's Jellies, we are committed to delivering the highest quality jellies to your doorstep. We want to ensure that your shopping experience with us is as smooth and enjoyable as possible. Below, you will find detailed information about our shipping, refund, and return policies to assist you with any queries you may have.
Shipping Times
Orders at Mrs. G's Jellies are typically processed and shipped within 2-5 business days from the date of your purchase. We understand that receiving your delicious jellies promptly is important to you, and we make every effort to get your order on its way as quickly as possible.
Shipping Options
During the checkout process, you have the option to select your preferred shipping carrier based on what is available in their area. This flexibility allows you to choose the most convenient and cost-effective shipping method for your location. Availability of shipping carrier may vary by region.
Refund and Replacement Policy
Your satisfaction with our products is our top priority. While we strive to provide you with the finest jellies, we understand that unforeseen circumstances may arise. Therefore, we have outlined our refund and replacement policy below.
Damaged Shipments
In the unlikely event that your order arrives damaged during transit, please take the following steps within 10 days of receiving your order:
1. **Email us:** Send an email to mrsg@mrsgsjellies.com and include a clear photo of the damaged shipment. Make sure to include your order number and contact information.
2. **We'll assist you:** Once we receive your email, we will promptly review the damage report and get back to you with further instructions.
Return Policy
Please note that due to the perishable nature of our jellies, we do not accept returns of our products unless they arrived damaged during shipping. In all other cases, we encourage you to reach out to us if you have any concerns or issues with your order, and we will do our best to address them promptly.
At Mrs. G's Jellies, we are dedicated to providing you with exceptional service and delectable jellies that you can enjoy with confidence. If you have any questions or require assistance, please don't hesitate to contact us via email at mrsg@mrsgsjellies.com, and our friendly team will be more than happy to assist you.
Thank you for choosing Mrs. G's Jellies – we appreciate your trust in our products and look forward to serving you!
